Returns & Exchanges
At Keune, we are committed to your hair journey and want you to be completely satisfied with your professional salon-grade products. If you are not happy with your purchase, you may return eligible items within 30 days of delivery for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Package Your Items
Carefully pack the unused products in their original packaging to ensure they are protected during transit back to our facility.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return package.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing